Complaints Process
Our commitment is to deliver a superior level of service to our clients
We recognize that there may be instances where clients wish to provide feedback, especially when dissatisfied, to assist us in enhancing our services. We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. If you have a complaint or are unhappy with our services and would like to share your experience with CrossVerge Solutions Ltd, kindly submit your complaint in writing to:
Please include the following details
- Date of Complaint
- Reason for Complaint
- Impact on You or Your Business
- Additional Information
- Contact Details
Our Response Timeline
Upon receiving your email, we will acknowledge receipt of your complaint within 24 hours and aim to address it within 3 working days. If further escalation is necessary, we will strive to resolve the matter within 15 working days. In exceptional circumstances, you will be notified if resolution will take a maximum of 35 working days.